AudioTend Support
Need help with AudioTend?
If you have a question about installation, purchasing, licensing, audio conversion, metadata, UCS naming, reporting, or anything else related to AudioTend, please get in touch.
Support email:
[3mazefx@gmail.com]
SYSTEM REQUIREMENTS
AudioTend requires:
• macOS 13 Ventura or later
• Intel or Apple Silicon Mac
AudioTend is distributed as a notarized macOS application.
BEFORE CONTACTING SUPPORT
If you are experiencing a problem, please check that:
• You are using the latest available version of AudioTend.
• Your Mac is running macOS 13 Ventura or later.
• You have sufficient free disk space for the files you are processing.
• The source files are accessible to AudioTend.
• Your selected output folder is writable.
If the problem continues, please contact support.
WHEN REPORTING A PROBLEM
Including the following information will help us investigate more quickly:
• Your AudioTend version
• Your macOS version
• Your Mac model, if known
• Whether your Mac uses Intel or Apple Silicon
• The audio file format you were working with
• A short description of what you expected to happen
• What actually happened
• Any error message displayed by AudioTend or macOS
• A screenshot, if useful
Please do not send confidential or commercially sensitive audio files unless we specifically ask for them.
FREQUENTLY ASKED QUESTIONS
How is AudioTend delivered?
AudioTend is a digital software product. After completing your purchase, you will receive access to the AudioTend download electronically.
No physical product is shipped.
Do I need an internet connection to use AudioTend?
AudioTend's core audio-processing workflow runs locally on your Mac.
Your source audio does not need to be uploaded to AudioTend servers in order to convert files, edit metadata, apply UCS naming, or verify deliveries.
Does AudioTend modify my original files?
AudioTend is designed to leave your source files untouched and write converted output separately.
As with any professional media workflow, we strongly recommend keeping verified backups of important or irreplaceable source material.
Which Macs are supported?
AudioTend supports both Intel Macs and Apple Silicon Macs running macOS 13 Ventura or later.
Can I use AudioTend professionally?
Yes.
AudioTend is designed for professional and personal sound-effects workflows, including sound design, field recording, post-production, game audio, music, media production, and sound-library preparation.
Your use of the software is subject to the AudioTend Software License Agreement.
Does AudioTend support UCS naming?
Yes.
AudioTend includes UCS-compatible naming tools for professional sound-effects workflows, including its built-in UCS Assist system.
Does AudioTend support professional metadata?
Yes.
AudioTend supports professional sound-effects metadata workflows, including supported BWF/BEXT and iXML metadata fields, as well as standard metadata where applicable.
Can AudioTend create metadata reports?
Yes.
AudioTend can inspect delivered metadata and provide metadata reporting tools. It can also export spreadsheet manifests for supported workflows.
What happens if another application displays metadata differently?
Different audio applications, databases, and asset-management systems may interpret or display metadata differently.
AudioTend writes supported metadata according to its supported workflow, but we cannot guarantee that every third-party application will display every metadata field identically.
Are AudioTend 1.x updates included?
Yes.
Updates released as part of the AudioTend 1.x series are included for licensed AudioTend 1.x users.
Future major versions, such as AudioTend 2.0, may be offered separately.
Can I install AudioTend on more than one Mac?
Unless your purchase terms state otherwise, an AudioTend license is intended for one user and may be installed on Macs owned or controlled by that user.
Organizations should obtain an appropriate license for each person who directly uses the software.
Please see the AudioTend Software License Agreement for full licensing terms.
What is your refund policy?
Because AudioTend is downloadable software delivered electronically, purchases are generally final once digital delivery has begun, except where a refund is required by applicable law or where another remedy applies.
Please see the Refund Policy on the AudioTend website for full details.
I accidentally purchased AudioTend twice. What should I do?
Please contact us with your order details.
Duplicate or erroneous charges will be reviewed and corrected where appropriate.
I purchased AudioTend but cannot access my download. What should I do?
First, check the email address used for your order, including your spam or junk folder.
If you still cannot access your purchase, contact support and include your order details or the email address used during checkout.
macOS is showing an error when I try to open AudioTend. What should I do?
Please send us the exact message shown by macOS, together with your macOS version and Mac model if known.
A screenshot is especially helpful.
I found a bug or have a feature suggestion. Can I contact you?
Absolutely.
AudioTend is independently developed, and useful feedback from sound-effects professionals is very welcome.
Please send bug reports, workflow suggestions, or feature requests to:
[3mazefx@gmail.com]
RESPONSE TIMES
AudioTend is independently developed and supported.
Support enquiries are answered as soon as possible, normally within a few business days.
LEGAL AND LICENSING INFORMATION
For additional information, please see:
• Software License Agreement
• Third-Party Notices
• Privacy Policy
• Refund Policy
• Terms of Service
CONTACT
AudioTend
Developed by Peter Smith
Vilnius, Lithuania
Support:
[3mazefx@gmail.com]
Website:
audiotend.com